ISO 9001 is the most widely recognized quality management system standard published by the International Organization for Standardization (ISO) in 1987. It is an independent confirmation that your organization is committed to achieving customer satisfaction, has systems in place to capture, record, and meet your clients' needs, and is capable of continuously improving its performance. A valid ISO 9001 certification demonstrates that your organization adheres to internationally recognized quality management principles and allows you to demonstrate high levels of service quality when bidding for contracts.
Today's competitive marketplace demands commitment to quality if you want to succeed. When possible, you should strive for higher customer satisfaction. The ISO 9001 Quality Management System can help you meet these objectives. As 9001 Certification provides the infrastructure, procedures, processes, and resources that organizations need to both monitor and improve their performance in order to drive efficiencies, customer service, and product excellence.
Regardless of size, location, sector, or industry, the certificate is applicable to all organizations and is widely recognized as an invaluable Quality Management System standard throughout the world. It has the advantage of being accessible to organizations of all sizes. Because it focuses on processes and customer satisfaction rather than procedures, it applies equally to manufacturers as well as service providers. There are over one million companies and organizations certified in more than 170 countries.
Benefits
- Credibility and image of your organization will improve
- Customer satisfaction is improved
- Better integration of processes
- Establish a culture of continuous improvement
- Saves money and time
- Meeting customer expectations and setting direction
- Gain market share
- Reducing waste and lowering costs
- Continual improvement in quality management
- Controlling management better
Any organization that attains certification is making a big step. It takes a lot of effort to become certified. In spite of the fact that it is not a requirement for any of the international standards, some organizations prefer to work with ISO certified bodies or ISO Consultants in order to implement international standards and your organization may want to do the same.
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